Situation
A large academic medical center initiated an aggressive strategy to distinguish itself from its market competition. Several key objectives were central to this undertaking. These included; a focus on improved customer service; visible improvements to the campus; enhanced academic offerings; and distinction as “employer of choice”.
With more than 11,000 employees, the organization has a very high profile in the community. They were recognized for excellence in academic quality and patient care. However, their reputation as a preferred employer was far more tenuous. The Human Resources function had suffered from a chronic lack of resources and was poorly positioned within the management hierarchy. Additionally, minimal HR support was available to managers and application of talent management policies and practices varied widely.
Strategy
HResults was engaged to study the effectiveness of HR services throughout the enterprise; recommend improvements to the infrastructure and design a model for HR service delivery.
Client engagement and HR staff involvement is essential to the success of this type of undertaking. Balancing the needs of the university, hospitals and physician practices presented an additional challenge on this project. Critical steps were to:
Outcome
The evaluation and re-design of the HR function resulted in significant change for this organization. Most significantly:
Initial Results of HResults Research Study Presented at NJAHR Meeting in Jan 2011
HResults presented some of the findings of our study on "Cause and Effect - the Impact of Actions Taken During the Economic Downturn" at the January session of the NJ Association of Healthcare Recruiters. To learn more or to request to participate in this study Click Here»
Congratulations to HResults Clients Named to The List of "Top Workplaces 2010"
We are very proud that five clients of HResults have been named to the "Top Workplaces 2010" list published on March 21, 2010 by The Philadelphia Inquirer and Daily News. We congratulate Main Line Health, Penn Medicine, The Children's Hospital of Philadelphia, Voice Systems Engineering and Elliott Lewis Corporation on their accomplishments.
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HResults has launched the HResults Academy to provide HR Executives and professionals with an alternative to traditional Human Resources development curricula. Our emphasis is on the application of technical and interpersonal skills in a way that engages others, stresses critical thinking, and prompts HR professionals to become business “people” rather than business “partners”.